MEMBERSHIPS PURCHASED
All new Middlesex memberships purchased online and renewed online will be processed by our membership partner (Eventcube), who will process payment, accept the order online and then transfer the order to Middlesex Cricket for fulfilment and delivery.
Upon receipt of the order for new and renewed memberships Middlesex Cricket will reconcile the membership application for accuracy, and where needed will contact customers to provide further proof of status (for example: Country memberships/student memberships/disabled/youth or teen memberships must meet the criteria and age restrictions as set out.)
Middlesex Cricket will process all membership orders as soon as possible, although this can take up to three weeks at extremely busy times.
Any membership cancelled within fourteen days of purchase is subject to a £5 administration fee. Membership subscriptions will not be repaid in any circumstances after the start of the Club’s first First-Class Match of the season.
MONTHLY DIRECT DEBIT PAYMENT TERMS & CONDITIONS
Please read this information carefully, as by purchasing Middlesex membership through our monthly direct debit payment scheme, you are entering into a fixed term agreement with Middlesex County Cricket Club Ltd (Middlesex Cricket) and are agreeing to the terms set out below.
Should you have any questions relating to the terms and conditions of Middlesex Cricket’s monthly direct debit payment agreement, please contact the Membership reception on 020 7289 1300 (select option 1).
1. Term of agreement
All Middlesex Cricket annual memberships run from 1st January to 31st December.
When purchasing Middlesex membership through the monthly direct debit payment scheme you are agreeing to make all monthly payments due, from the point of joining, until the end of the calendar year in which you join.
Towards the end of the calendar year in which you are a member you will receive correspondence from Middlesex Cricket, informing you of the following year’s membership rates and advising you what your membership package for the following year includes. Should you wish to renew your membership no action will be necessary on your part, you will simply be auto-renewed as a member and your monthly direct debit payments will continue, on the first of every month, at the rate advised in the correspondence we send you, until otherwise notified.
Upon agreeing to auto-renew, you are entering into another year of Middlesex membership, and as such, are committing to making the twelve equal monthly direct debit payments to cover the cost of that year’s Middlesex Cricket membership.
2. Payment obligations
Middlesex Cricket monthly direct debits are claimed from members’ accounts on the first of every calendar month
Memberships purchased on the monthly direct debit payment scheme are billed monthly, and you will be committing to making your first payment immediately upon approval with your bank, followed by an equal monthly payment for every month remaining in the calendar year in which you have joined.
Payment schedule examples:
Example 1: If you join in January, your first payment will be due immediately upon joining, followed by eleven equal payments for the remaining months of the calendar year, from February to December.
Example 2: If you join in March, your first payment will be due immediately upon joining, followed by nine equal payments for the remaining months of the calendar year, from April to December.
Example 3: If you join in May, your first payment will be due immediately upon joining, followed by seven equal payments for the remaining months of the calendar year, from June to December.
Payment examples 2 and 3 are only applicable to new members. Existing members are required to pay the value of the full-term January to December. If an existing member renews on monthly direct debit, the member will be charged for all months from January of the year of purchase up until renewal date. This will be taken as the first payment with all remaining payments to be taken on the first of each month thereafter.
Upon nearing the end of the calendar year in which you are a member, you will be receive correspondence from Middlesex Cricket regarding your ongoing renewal options, as explained in section 1.
3. Non-payment of direct debit
Members are responsible for ensuring that adequate funds are in their bank account to cover the cost of the monthly direct debit. Should a claim for your direct debit be returned by your bank as unpaid, Middlesex Cricket will contact you immediately to seek an alternative payment method.
Should payment remain outstanding, Middlesex Cricket will require immediate settlement of the outstanding balance. Should this still remain unpaid, Middlesex Cricket reserves the right to terminate the membership and reserves the right to charge an administration fee.
Failure to ensure direct debit payments are made, which subsequently lead to the termination of membership may result in the appointment of a debt management agency to pursue any outstanding balance, which could adversely affect your credit score.
4. Cancellation of membership
By purchasing Middlesex membership through the monthly direct debit payment scheme, you are agreeing to the terms within this agreement.
Should you however wish to cancel your membership at any time, for whatever reason, you may do so, in writing, but having entered into this agreement, are responsible for settling the remaining balance due for all remaining months in the calendar year in which you are cancelling. Failure to do so will result in you being unable to join Middlesex Cricket as a member again and could result in the appointment of a debt management agency to pursue any outstanding balance due to Middlesex Cricket. Should the services of a debt management agency be required, your credit score may be adversely affected.
Middlesex Cricket, can, at any time, cancel your membership, should your conduct be in breach of the club’s rules. Should this be necessary, Middlesex Cricket will confirm our decision to you in writing and will immediately cancel your membership card and access to the ground. Dependant on the circumstances of your breach of conduct, Middlesex Cricket reserves the right to demand settlement of any outstanding balance owing to Middlesex Cricket.
Should you wish to cancel your membership for the next calendar year, you must do so by contacting Middlesex Cricket by no later than 15th December in the year in which you are a member. Without written cancellation by this date, you are agreeing to auto-renewing your membership and agreeing to continue the full 12-month term for membership with the first payment to be taken on 1st January.
5. General
Membership rates - Middlesex Cricket reviews the cost of annual memberships every year and may elect to increase the cost of annual membership at any time. Prior to us doing so, you will always to written to, advising you of the new rates, and advising you of our options.
Personal information – Middlesex Cricket will hold and manage your personal data in accordance with our privacy policy, to best service your requirements as a member of the club. Please read the privacy policy on our website (middlesexccc.com) for full details. In the event of early termination of this agreement by you and should any balance be owed to Middlesex Cricket; we reserve the right to share your personal information with agencies we may appoint to recoup any balance owed.
Change to personal details – You must inform Middlesex Cricket of any change of address during the period of your membership, to ensure that you are in receipt of all correspondence we send you.
ANNUAL DIRECT DEBIT PAYMENT TERMS & CONDITIONS
1. Term of agreement
Please read this information carefully, as by purchasing Middlesex membership through our annual direct debit payment scheme, you are entering into an agreement with Middlesex County Cricket Club Ltd (Middlesex Cricket) and are agreeing to the terms set out below.
Should you have any questions relating to the terms and conditions of Middlesex Cricket’s annual direct debit payment agreement, please contact the Membership reception on 020 7289 1300 (select option 1).
All Middlesex Cricket annual memberships run from 1st January to 31st December.
When purchasing Middlesex membership through the annual direct debit payment scheme you are agreeing to make a one-off payment by annual direct debit. Annual direct debit payments are taken on or soon after the 1st February ever year, which when successfully processed, will settle the balance of that year’s membership.
2. Payment obligations
Middlesex Cricket annual direct debits are claimed from members’ accounts every year in early February
Towards the end of the calendar year in which you are a member you will receive correspondence from Middlesex Cricket, informing you of the following year’s membership rates and advising you what your membership package for the following year includes. Should you wish to renew your membership no action will be necessary on your part, you will simply be auto-renewed as a member and your annual direct debit payment will again be taken in early February of the year in which you have chosen to renew at the rate advised in the correspondence we send you, until otherwise notified.
Upon agreeing to auto-renew, you are entering into another year of Middlesex membership, and as such, are committing to the terms specified within this agreement for a further year.
3. Non-payment of direct debit
Members are responsible for ensuring that adequate funds are in their bank account to cover the cost of the annual direct debit. Should a claim for your direct debit be returned by your bank as unpaid, Middlesex Cricket will contact you immediately to seek an alternative payment method.
Should payment remain outstanding, Middlesex Cricket will require immediate settlement of the outstanding balance. Should this still remain unpaid, Middlesex Cricket reserves the right to terminate the membership and reserves the right to charge an administration fee.
4. Cancellation of membership
By purchasing Middlesex membership through the annual direct debit payment scheme, you are agreeing to the terms within this agreement.
Should you however wish to cancel your membership at any time, for whatever reason, you may do so, in writing, but having entered into this agreement and settled the balance of your membership in full, no refunds can be claimed, irrespective of when the membership is cancelled.
Middlesex Cricket, can, at any time, cancel your membership, should your conduct be in breach of the club’s rules. Should this be necessary, Middlesex Cricket will confirm our decision to you in writing and will immediately cancel your membership card and access to the ground. Dependant on the circumstances of your breach of conduct.
Should you wish to cancel your membership for the next calendar year, you must do so by contacting Middlesex Cricket by no later than 15th December in the year in which you are a member. Without written cancellation by this date, you are agreeing to auto-renewing your membership and agreeing to renew your membership for the following year, for which a payment will be taken in early February of the year in which you have renewed.
5. General
Membership rates - Middlesex Cricket reviews the cost of annual memberships every year and may elect to increase the cost of annual membership at any time. Prior to us doing so, you will always to written to, advising you of the new rates, and advising you of our options.
Personal information – Middlesex Cricket will hold and manage your personal data in accordance with our privacy policy, to best service your requirements as a member of the club. Please read the privacy policy on our website (middlesexccc.com) for full details.
Change to personal details – You must inform Middlesex Cricket of any change of address during the period of your membership, to ensure that you are in receipt of all correspondence we send you.
COUNTRY MEMBERSHIP - CRITERIA FOR QUALIFICATION
Country Membership is only available to members living more than 50 miles from Lord's Cricket Ground as the crow flies. It is the responsibility of the joining member to ensure they check the distance from their registered address to Lord's before joining the club as a Country Member. All Country memberships are checked for accuracy upon new applications being received by the club, and should any new member join as a Country member who resides within the 50-mile threshold, they will be contacted by the club and advised that their membership category will need to change to that of a Full Member.
Should a County member, residing more than 50 miles from Lord's as the crow flies, move to a new address within 50 miles of Lord's, it is the members' responsibility to notify the club, as the County membership will no longer be valid and will need amending to a Full membership.
JUNIOR MEMBERSHIP - CRITERIA FOR QUALIFICATION
The Junior membership category is available for anyone aged between 0 and 11 years.
TEEN MEMBERSHIP - CRITERIA FOR QUALIFICATION
The Teen membership category is available for anyone aged between 12 and 17 years.
STUDENT MEMBERSHIP - CRITERIA FOR QUALIFICATION
Student membership is available to anyone aged 18 and above. When joining you will be asked to provide satisfactory evidence to confirm your student identification (such as a NUS card or proof of identification from your place of education). If satisfactory identification is not provided then acceptance of student membership will not be guaranteed.
DISABILITY MEMBERSHIP - CRITERIA FOR QUALIFICATION
Middlesex Cricket offers a discount of 50% off the cost of Full adult membership. To qualify for the Disability Membership category, the club requires a copy of a benefits letter dated within the last 2 years showing proof of receipt of any of the benefits above, or a copy of a registration for blindness or partial sightedness, or a GP letter also dated within the last 2 years confirming the member’s disability.
Additionally, the Disability Member will receive a complimentary “Personal Assistant Pass” for all matches without a photograph on but which bears the Disability Member’s Membership Number, so that the Disability Member can be accompanied without extra cost by a companion/carer at any matches which he/she may attend.
The club has sought to be as inclusive as possible in establishing its criteria for Disability Membership, and will include anyone in receipt of Disability Living Allowance (DLA) at any rate, Personal Independence Payment (PIP) at any rate, Employment and Support Allowance (ESA) at any rate, anyone in receipt of Severe Mobility Allowance, or anyone who has a Blind or Partially Sighted Registration, anyone with written proof of Ministry of Defence Disability entitlement, or who is able to produce a letter from their GP confirming their disability.
PARTNER MEMBERSHIP - CRITERIA FOR QUALIFICATION
To qualify for Partner Membership, you must live at the same address as a Full Middlesex Member. Partner Members will receive Full Member benefits but only one mailing will be sent to each household with a partner member. Please note that Partner Membership is not available to parent and child relationships and any other non-de facto relationships.
In order to approve your membership, the club required an upload of your Partners Full Membership. This may be in the form of an order confirmation for their valid season membership or once received, a copy of their membership card.
Please note that membership is not transferable. Your photo will be printed on your membership card and will be shown to gain access to the ground.
AFFILIATED CLUB PLAYING MEMBERS - CRITERIA FOR QUALIFICATION
Middlesex Cricket offers a discounted Admission Pass, which is available to any person who is a player of a club affiliated to Middlesex Cricket. To apply for an Affiliated Club Playing Members' Admission Pass, please speak directly to your club secretary.
Please note: this product is only available to playing members of clubs affiliated to Middlesex Cricket.
ID PHOTOGRAPHS ARE MANDATORY ON ALL MEMBERSHIP CARDS
It is a requirement for all Middlesex membership cards to carry a photograph to provide satisfactory proof of identification of all members.
If you have not yet provided a photograph to the club for your membership card, please email a scanned copy to the club’s Membership Secretary at membership@middlesexccc.com. The club will then hold this on file and ensure that the next time we send a membership card to renewing members that the new card will carry this photograph. Any members without photos on membership cards who attempt to gain entry into the Lord’s Pavilion will be denied access and advised to head to the Middlesex Reception, where a photo can be taken and placed on file.
Members will not be allowed access into Member's areas or the Lord's Pavilion if they present a membership card which carries no photo ID.
SEASON GUEST PASSES
Members who have purchased a Season Guest Pass per season will have the right to bring a guest with them to any home County Championship or One-Day Cup match. However, the Guest Pass is not valid for Vitality Blast matches. The Guest Pass is transferable, so members can bring a different guest with them to any of the above matches of their choice. The Guest pass is only valid when used in the presence of the host member and is not valid at any other time. A maximum of one Season Guest Pass may be purchased per member. Any Season Guest Pass cancelled within fourteen days of purchase will be subject to a £5 administration fee. Guess Passes cannot be cancelled after the first competitive home match of the season. Youth and Affiliated Club Memberships are not eligible for a season guest pass.
GENERAL MEMBERSHIP TERMS
Membership rates - Middlesex Cricket reviews the cost of annual memberships every year and may elect to increase the cost of annual membership at any time. Prior to us doing so, you will always be written to, advising you of the new rates, and advising you of our options.
Personal information – Middlesex Cricket will hold and manage your personal data in accordance with our privacy policy, to best service your requirements as a member of the club. Please read the privacy policy on our website (middlesexccc.com) for full details.
Change to personal details – You must inform Middlesex Cricket of any change of address during the period of your membership, to ensure that you are in receipt of all correspondence we send you.
Use of Audio-Visual Materials at Middlesex Cricket match venues
You acknowledge that this venue (Lord's
Cricket Ground and all Middlesex out-ground venues, including, but not
restricted to, Merchant Taylors' School, Radlett Cricket Club, Richmond Cricket
Club at Old Deer Park, Merchant Taylors' School and Uxbridge Cricket Club) and
those attending may be filmed and/or photographed, creating Audio Visual
Materials. By purchasing a ticket to any of these venues, you expressly agree
that the ECB, its sponsors and partners, other cricket and media organisations
may use the Audio Visual Materials (in whole or in part and which may include
images or audio recordings of you) for any purpose including marketing,
promotions or commercial purposes in any media and format anywhere in the world
without payment to you and the need to get permission from you or others.
Your rights under the Data Protection Act 2018 are not affected. Further
information is available at www.ecb.co.uk/privacy.
1. DEFINITIONS AND INTERPRETATION
1.1 In these Conditions:
Contract - means any contract for the sale of goods and/or the supply of services between us and you into which these Conditions are incorporated;
Conditions - means the standard terms and conditions of sale set out below, including the Returns Policy, the documents referred to on this page and any special terms and conditions confirmed in writing by us;
Goods - means the goods and/or services which we shall supply in accordance with these Conditions, under an order which is accepted;
We - means Kitlocker.com Limited, and “us”, “our” and “Store” shall be construed accordingly;
You - means the person placing an order for the Goods and entering into the Contract with us and “your” shall be construed accordingly;
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.3 Unless expressly stated otherwise, where rights and decisions are to be exercised or made at our discretion, then we shall be under no duty or obligation to you to justify or provide a reason for the decision.
1.4 Where our prior written consent is required in these Conditions, we shall not unreasonably withhold or delay in giving that consent.
1.5 All rights expressly reserved by or granted to us by these Conditions shall be without prejudice to any other rights which we may have from time to time.
2. BASIS OF SALE
2.1 We intend to rely upon these Conditions (as updated by us from time to time) in relation to the contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. No variation of these Conditions shall be binding unless agreed in writing by us. You will be subject to the Conditions in place at the time you order the Goods from us, unless such change is required by law or government or regulatory authority (in which case it will apply to any orders you have previously placed). These Conditions apply to all purchases you make from us at any time, regardless of how the order is made.
2.2 All specifications, drawings and particulars of weights, dimensions and performance issued by us are approximate only. The images of the Goods are for illustrative purposes only and whilst we make every effort to display images accurately the Goods may vary slightly from those images.
2.3 We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
2.4 All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification.
2.5 We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices.
3. ORDERS AND SPECIFICATIONS
3.1 Your order represents an offer to purchase the Goods which is accepted by us if and when we issue you with written acceptance of the order (at which point the contract between you and us will be formed). Our acceptance of your order is conditional upon the Goods not being intended for resale. All orders are subject to availability and on a first-come first-served basis as unfortunately we are unable to reserve Goods. We shall refund any payment made by you in the event that we cannot provide the Goods you have ordered. We reserve the right to refuse to accept an order.
3.2 You shall be responsible for ensuring the accuracy of the terms of any order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with these Conditions. Our order process allows you to check and amend any error before submitting any order with us. We shall not be liable for all costs and expenses incurred by you due to inaccurate information submitted by you.
3.3 The majority of all product on this site will contain embellishment (in the form of print and embroidery). If you receive the product in accordance with the specification submitted by you (product image and any personalisation), the terms of Clause 10 (Your Right to Cancel) and Clause 11 (Effects of Cancellation) shall not apply.
4. PRICE OF THE GOODS
4.1 The price of the Goods shall be the price confirmed by us at the time the order is placed.
4.2 While we try to ensure that all prices on the Store are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled, and will refund your order in full.
4.4 The price is inclusive of any applicable value added tax or other sales tax (at the rate from time to time in force). Any packaging or delivery costs (which you shall be required to pay in addition to the price quoted for the Goods) will be confirmed prior to your order being placed.
5. TERMS OF PAYMENT AND PRIVACY, SECURITY & USE OF COOKIES
5.1 You may use the following methods to pay for your order;
Mastercard and Visa credit cards
Maestro, Delta, Solo or Electron debit cards
American Express charge cards
PayPal
5.2 Payment will be taken in full at the point at which you complete your order on the Store.
5.3 A secure third party payment service provider (Sage Pay) will process your payment, and will perform all of the necessary checks related to your payment processing. Please see our Sage Pay Security Policy for further information.
5.4 Please note that we will not hold any of your sensitive payment information on file, this will all be handled by Sage Pay in accordance with the details in the Sage Pay Security Policy. The information that we collect relating to your order will be treated in accordance with the Data Protection Act 1998 and will only be used in relation to the administration of your order.
5.5 Please also note that our site, along with the payment processing, operates Secure Sockets Layer (SSL), which is a computing protocol that ensures the security of data sent via the Internet by using encryption (256 bit).
5.6 For further information on how we shall use and protect your personal data and how this site uses Cookies please see our Security, Privacy & Cookies Policy.
6. DELIVERY
6.1 You shall make all arrangements to take delivery of the Goods when they are prepared for dispatch, please refer to our Dispatch Information for further information.
6.2 Standard orders placed on the Store will take up to 3 weeks from the point at which you place your order to be prepared for dispatch. Within this timeframe we will order the specific product, and apply all embellishment requested.
7. RISK AND PROPERTY
7.1 Risk of damage to or loss of the Goods shall pass to you at the time of delivery or, if you fail to take delivery of the Goods, the time when you have collected the Goods. This means the Goods shall be your responsibility from this point.
8. WARRANTIES AND LIABILITY
8.1 For Goods purchased on the Store, we warrant that the Goods are of satisfactory quality, conform with the terms of this contract and are fit for their normally intended purpose in all material respects.
8.2 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976, as amended) your legal rights are not affected by these Conditions. Further information on your legal rights can be obtained from Trading Standards or Citizens Advice Bureaux.
8.3 The warranty contained in Clause 8.1 does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval. Please see our Product Care Instruction for more information on how to care for your products.
8.4 In the unlikely event that the Goods do not conform to these Conditions, please let us know as soon as possible after delivery. We will ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will then either exchange, replace or refund the Goods as per your instructions. Please refer to (13.1) for further information.
8.5 Subject to clause 8.6, if either of us fails to comply with these Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Conditions.
8.6 Nothing in these Conditions excludes or limits in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, defective products under the Consumer Protection Act 1987 or any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
9. GENERAL
9.1 Neither party shall be liable to the other or deemed to be in breach of Contract by reason of delay or failure to perform any of that party’s obligations if the delay or failure is due to an act or cause beyond that party’s reasonable control. If an event outside our reasonable control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event.
9.2 These Conditions do not purport to confer a benefit on any third party.
9.3 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing or by email addressed to the other party and delivered to the address or email address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.
9.4 Where we do not take action against you for any breach of the Contract, we shall not be prevented from taking action against you in respect of any subsequent breach of the same or any other provision.
9.5 Each paragraph of these Conditions operates separately. Where any competent authority deems any Condition to be invalid or unenforceable in whole or in part, then the offending part shall be removed and the validity of the remainder of the Conditions shall not be affected.
9.6 The Contract and these Conditions shall be governed by the laws of England and Wales, and you agree to submit to the non-exclusive jurisdiction of the English courts.
9.7 All dealings between us in connection with these Conditions and each Contract shall be carried on in the English language.
9.8 You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably.
9.9 These Terms and Conditions have been prepared in accordance with the Consumer Contracts Regulations (2013).
10. MY ACCOUNT & SITE USAGE
10.1 We reserve the right to re-format any address details created by you for the purposes of efficient delivery management and where we reasonably believe the address entered would cause a delay in the delivery of your order.
10.2 It is your responsibility to keep your email address and password details safe. Any orders placed using your account details (whether by you or any third party) will be treated as authorised by you and will be processed accordingly.
10.3 We reserve the right to suspend your account with immediate effect should we reasonably believe that you have breached our Terms and Conditions of sale.
10.4 We reserve the right to withdraw or suspend access to all or any part of the site or amend, withdraw or discontinue any of the materials and/or features available on the site at any time, and without prior warning to users.
10.5 Whilst we do take measures to ensure the security of your shopping experience, we do not guarantee that the site will be secure or free from bugs or viruses and we will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect the user’s computer equipment as a result of using this site. We recommend that you use your own virus protection software when accessing the Site.
10.6 Users of this site must not must not misuse the site by knowingly introducing viruses or other material which are technologically harmful or try to access areas of the website that they are not authorised to (i.e. ‘hacking’).
10.7 We may offer links to sites that are not operated by Us. If You visit one of these linked sites You should review its privacy and other policies. We are not responsible for the policies and practices of other companies.
11. CUSTOMER SERVICES & COMPLAINTS HANDLING
11.1 In the event of an error with your order, you must notify us within 1 months of receipt of the parcel, via email enquiries@kitlocker.com , phone 0114 275 6860, using the Contact Us form, by mail – Kitlocker.com | Unit 13 | 92 Burton Road | Sheffield | S3 8BX, or using the Customer Support Chat. Please check the Goods received against those specified on the accompanying packing list, and notify us of the specific discrepancies.
11.2 We ask that you notify us within 14 days of receiving a dispatch notification if your parcel has not arrived. Please do this via email enquiries@kitlocker.com , phone 0114 275 6860, using the Contact Us form or using the Customer Support Chat.
11.3 In the event that you have a complaint arising from; non-receipt of an order, your order isn’t as you expected, error/s with your order, querying a payment or would like to speak to a manager, please do this via email enquiries@kitlocker.com , phone 0114 275 6860, using the Contact Us form or using the Customer Support Chat.
12. CONTACT DETAILS
Email: enquiries@kitlocker.com
Address: Kitlocker.com | Unit 13 | 92 Burton Road | Sheffield | S3 8BX
Telephone: 0114 275 6860
Kitlocker.com Ltd is a company registered in England and Wales.
VAT No. GB 859 2180 03
Registered No. 6540423
